Can I make my credit note an online gift voucher instead?
Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.
To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with your credit note number.
Can I get an extension on my credit note?READ FULL ARTICLE
If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.
What are the gift card terms & conditions?
Gift Cards sold in-store expire 3 years from the date of issue and are redeemable at any CAT store in Australia. We do not currently sell Gift Cards online, however, they can be purchased in-store.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.READ FULL ARTICLE
Please note: Gift cards purchased in Australia may only be redeemed in Australia.
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.
Any concerns? Please reach out to the Customer Experience team below.READ FULL ARTICLE
I don’t know what my gift card balance is?
Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.
First, add the item(s) you wish to purchase to your cart.
Next, click the “Cart” icon on the top right corner and scroll down to select “View Cart”.
At the bottom of the shopping cart, you’ll see a section where it says “Gift Cards”.
Pop in your gift card number followed by your pin (can be found on the back of your card).
Click “View Balance”. Your remaining balance will be displayed on the screen!
Click “Add Gift Card” to apply it to your order!
READ FULL ARTICLE
Please note: Any vouchers issued before 05/11/2018 do not require a pin. All other Gift Cards or Vouchers will require a pin!
My gift card has just expired. Can I extend it?
All of our gift cards have an expiry date on the back of the card/voucher. Please keep this date in mind as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.
If you would like to discuss, please get in contact with the Customer Experience team below.READ FULL ARTICLE