Do your boots meet the Australian Safety Standards?
All of our safety footwear is tested and exceeds strict AS/NZS 2210.3:2009 standards.READ FULL ARTICLE
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address.
Please note: we don't have a preorder system and are unable to place single unit orders for sold out items.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!
READ FULL ARTICLE
What is your size guide?
All of our shoes listed on the CAT Australia website are by default in US sizes. If you need help with sizing, please check out our size guide for more information.READ FULL ARTICLE
What is the New ViralOff® Collection and how does it work?
Our New ViralOff® Collection is a range of garments treated with an innovative technology designed to limit the growth of bacteria and viruses*, including odour causing microbes.
- Anti-odour / odour elimination
- Quick dry
- Particle promotion
- Adaptable face covering
- POLYGIENE® VIRALOFF® ANTI-MICROBIAL FABRIC
- Everyday wear
*Important to note
ViralOff® is an antimicrobial treatment added to textiles to protect the product from contamination and is not intended to cure or prevent diseases or to be used as PPE. It does not prevent COVID-19.
ViralOff® garments are designed for everyday wear and are not considered regulatory personal protective equipment.
To increase the longevity of the ViralOff® treatment, we recommend minimizing the number of times you wash the garment.
Shop the collection here.READ FULL ARTICLE
Is the ViralOff® material affected by washing?
ViralOff® is an antimicrobial treatment added to textiles.
We recommend minimizing the number of times you wash your garment to increase the longevity of the ViralOff®treatment.
See here for more information on our ViralOff®collection.READ FULL ARTICLE
What technology does CAT have in their footwear & apparel?
Need more information on the technology of CAT footwear? Click here to find out more.READ FULL ARTICLE
Which boots have a steel toe?
We've made it super easy to identify the difference between our boots.
All of our safety toe styles will be marked with an ST (steel toe) or CT (composite toe) in their name on the website.
Alternatively, you can shop our steel toe styles here.
For composite toe styles, please click here.
Why are my shoes/boots squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
How do I clean my CAT boots?
Want to keep your CAT boots squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep your boots looking their best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Our instant Shine Sponge is perfect for a quick clean and shines in between polishing. This sponge is suitable for travel and everyday use and will last for 50 to 100 pairs of shoes. This sponge should only be used on smooth leather and not for suede, nubuck or fabrics.
We also recommend using a protector spray for an added layer of protection against water, dirt and stains. Our CAT Footwear & Stain Protector will do the job. It's suitable to use on Leather, Suede, Nubuck & Fabric.
How to use: Hold the bottle 6cms from the surface and spray. Do not saturate. Be sure to spray area thoroughly and evenly, including all seams. For best results, let dry 24 hours. During harsh weather, use more frequently.
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is a simple process.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Do CAT Australia shoes & apparel come with a warranty?
CAT Workwear stands behind all the products that we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Boots & shoes: 6 months
Apparel: 3 months
If your item(s) meet the below criteria, then we will offer a refund online or refund/exchange in-store.
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please contact our CAT Experts here and provide the below information;
- Order number or proof of purchase
- photos that display the fault from all angles
Our CAT Experts will be able to advise the next steps.
Important to note: If the item(s) were purchased from a CAT stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our CAT Experts are unable to assist with any third party retailer claims.READ FULL ARTICLE
Can I buy spare laces?
Unfortunately, we get our shoes complete from the manufacturer, we do not currently stock replacement laces in Australia.
We advise visiting your local shoe repair store as they often stock a variety of laces.