The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our CAT Experts a call on 1300 020 375 and press option 1 once prompted.READ FULL ARTICLE
Our team will be able to look into stock levels for you or even suggest a similar style.
All of our shoes listed on the CAT Australia website are by default in US sizes. If you need help with sizing, please check out our size guide for more information.READ FULL ARTICLE
Do your boots meet the Australian Safety Standards?
All of our safety footwear is tested and exceeds strict AS/NZS 2210.3:2009 standards.
Head to our Technologies page for more information.READ FULL ARTICLE
What technology does CAT have in their footwear & apparel?
Need more information on the technology of CAT footwear? Click here to find out more.READ FULL ARTICLE
Which model has a steel toe?
We've made it super easy to identify the difference between our boots.
All of our safety toe styles will be marked with an ST (steel toe) or CT (composite toe) in their name on the website.
Alternatively, you can shop our steel toe styles here.
For composite toe styles, please click here.
Why are my shoes/boots squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
Any questions? Feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How do I clean my shoes/boots?
Need to keep your shoes/boots squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Our instant Shine Sponge is perfect for a quick clean and shines in between polishing. This sponge is suitable for travel and everyday use and will last for 50 to 100 pairs of shoes. This sponge should only be used on smooth leather and not for suede, nubuck or fabrics.
We also recommend using a protector spray for an added layer of protection against water, dirt and stains. Our CAT Footwear & Stain Protector will do the job. It's suitable to use on Leather, Suede, Nubuck & Fabric.
How to use: Hold the bottle 6cms from the surface and spray. Do not saturate. Be sure to spray area thoroughly and evenly, including all seams. For best results, let dry 24 hours. During harsh weather, use more frequently.
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is a simple process.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Reach out to our Customer Experience team below and we'll sort it out for you.READ FULL ARTICLE
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
Do CAT Australia shoes & apparel come with a warranty?
CAT Workwear stands behind all the products that we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Boots & shoes: 6 months
Apparel: 3 months
If your item(s) meet the below criteria, then we will offer a refund online or refund/exchange in-store.
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please contact our Customer Experience team here and provide the below information;
- Order number or proof of purchase
- photos that display the fault from all angles
Our Customer Experience team will be able to advise the next steps.
Important to note: If the item(s) were purchased from a CAT stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our Customer Experience Team are unable to assist with any third party retailer claims.READ FULL ARTICLE
<pstyle="font-family:'Segoe UI', sans-serif;font-size:10.5pt"> Unfortunately, we get our shoes complete from the manufacturer, we do not currently stock replacement laces in Australia.
We advise visiting your local shoe repair store as they often stock a variety of laces.
Alternatively, checking out online as there are some online stores that specialise in laces.READ FULL ARTICLE