Returns & Exchanges
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Can I return or exchange my items?
Ordered the wrong size or had a change of mind?
We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 30 days of purchase.
Important to note: We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.To be accepted, your item must meet three main requirements. Your item must be:
- returned within 30 days of purchase (with proof of purchase available if requested)
- unworn, unwashed and undamaged with original tags attached
- in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.
To book an online return: Follow the instructions here.
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How do I book a return?
Please check out our Online Returns Policy before making a return.
Online Return Instructions
- Log in to your Account to book your return. If you checked out as a guest, use our Guest Returns Form.
- Pop in your order number and the email address used for placing the order. Click 'Start Return'.
- Complete the prompted steps to select the items for return and reason. You will receive an email with your return label.
- Print the provided address label. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
- Pack your return in another carton or satchel to protect the original packaging.
- Take your package to your closest post office and pay for postage.*
*Please note -We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.Cost of Returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
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Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your Australia Post return tracking number so you can track when it reaches us.
If approved, refunds are processed by our returns warehouse within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
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I want to return or exchange my item but I didn't purchase from a CAT store?
We want you to be completely satisfied with our products and we're sorry to hear about your experience with our item(s).
Important to note: If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, our CAT Experts are unable to assist with returns or exchanges from other retailers.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps.
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When will I receive my refund?
Your refund will reflect in your account 2-5 business days after your return has been processed at by our team. Please note that that your return will be processed within 2-5 business days of arriving at our return warehouse.
We recommend holding onto your Australia Post return tracking number so you can track your order and see when it reaches us.
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