Can I exchange my items?
If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.
Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process.
Note: In-store purchases cannot be returned online, please pay us a visit!
All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability.
How do I book a return?
1. ENSURE RETURN CONDITIONS ARE MET
Before booking your return online, check that your item meets our returns conditions below. Please note: Purchases made in store cannot be returned online.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.
- Item(s) are in original packaging or shoebox in their original condition.
If you believe your item may be faulty, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Entering your order number: Do not include the # or any other symbols.
- Split orders: If your order was split, then you would have received two order numbers (ending with _1 & _2). They must be returned separately in the portal as they're recognised as unique order numbers.
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow 2-5 business days for funds to reflect in your account.
How will I receive my refund?
You will be refunded according to your original payment method within 2-5 business days of your return being processed.
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You'll be able to transfer the funds from PayPal into your account.
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
How do I package my return?
It’s important to take care when packaging your return to ensure that the shoebox is undamaged. To meet the conditions in our Returns Policy, returns cannot be sent with the shoebox taped up, written on or exposed.
We suggest turning the original packaging or a reusable shopping bag inside out to package your return in and protect it during transit.
Alternatively, you can purchase a satchel from the post office to return your order in.READ FULL ARTICLE
I believe my item is faulty?
We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.
I purchased the item online at catworkwear.com.au
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item at a CAT store or CAT outlet
Feel free to visit any of our CAT stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability.
- CAT STORES: CAT Eastland, CAT Werribee, CAT Fountain Gate
- CAT OUTLETS: CAT Brisbane DFO
I purchased the item from another retailer/stockist (not directly from CAT)
Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official CAT receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.READ FULL ARTICLE
I want to return or exchange my item but I didn't purchase from a CAT store?
We want you to be completely satisfied with our products and we're sorry to hear about your experience with our item(s).
Important to note: If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, our CAT Experts are unable to assist with returns, exchanges or faulty assessments from other retailers.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps.READ FULL ARTICLE
Can I return CAT workwear I purchased overseas?
Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by CAT Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.READ FULL ARTICLE
How can I return a Click and Collect order?
You can simply return to your store of collection if you have changed your mind about your recent Click and Collect purchase.
Our general returns policy applies.
If our stores are closed in the instance of a lockdown, don’t worry! Our 30-day policy remains; however, we won’t include the days those stores have been closed. Please hang onto your item(s) until our stores have reopened.READ FULL ARTICLE
Can I return a PayPal order in-store?
PayPal orders can be refunded online or in-store, provided they meet our Returns Policy.
PayPal will be in touch once they have finalised your refund and you can then transfer the funds into your bank account if you wish.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
Did you know? PayPal refunds return shipping fees! You can check out this link for more information.READ FULL ARTICLE
Can I return my item to your warehouse in-person?
We are unable to accept returns at our warehouse or office due to OH&S restrictions.
Please follow our approved return procedures to ensure your return is processed correctly.
If you wish to avoid return postage fees, feel free to return your item at any CAT store.READ FULL ARTICLE
Do I need to pay for return postage?
You are responsible for any costs associated with returning your order.
You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.
Please note: We do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
Organise your online return here.
Need more info? Check out our Returns Policy.READ FULL ARTICLE