Shipping Query – CAT

How long does delivery take?

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Just placed an order? Here's when you can expect its delivery:

DELIVERY OPTION	DELIVERY TIME	ORDER OVER $100	ORDER UNDER $100
Australian Metropolitan Areas	1-3 Business Days	FREE	$10
Australian Rural Areas	4-7 Business Days	FREE	$10

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations.

Important to note:

1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays. Please refer to Australia Post for more information.

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of CAT.

4. Australia Post has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

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How much is shipping?

CAT Australia charge a flat rate shipping fee of $10. However, if your order is over $100 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.

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Where do you ship to?

CAT Australia delivers Australia wide to residential, businesses and PO box addresses.

At CAT Australia we currently do not accept international orders.

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How do I track my order?

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification

Your tracking number will be sent with the subject "CAT Australia Shipment for Order #CAT000000".

Your tracking email will look like this:

Tracking your order:

You can log in to your account and select 'Track my Order' tab on the left-hand side
Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at Australia Post.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times might be different.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our CAT Experts below and we'll help track it down.

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Do I need to be home for delivery?

Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands.

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

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Do you deliver everywhere in Australia?

We deliver to addresses across mainland Australia and Tasmania.

More information on remote island deliveries can be found here.

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Do you deliver to remote islands?

We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location.

Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery.

Please note that remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of CAT’s control.

If you would like to double-check delivery to your location, please get in contact with the CAT Experts below.

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