Shipping Query

CAT Australia charge a flat rate shipping fee of $10. However, if your order is over $100 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.

CAT Australia delivers Australia wide to residential, businesses and PO box addresses.

At CAT Australia we currently do not accept international orders.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject "CAT Australia Shipment for Order #CAT000000".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select 'Track my Order' tab on the left-hand side
2. Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at StarTrack.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our CAT Experts below and we'll help track it down.

Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. 

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

We deliver to addresses across mainland Australia and Tasmania. 

More information on remote island deliveries can be found here. 

We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location. 

Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery. 

If you would like to double-check delivery to your location, please get in contact with the CAT Experts below.

Please note:

• Remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of CAT's control. 
• We do not deliver to Christmas Island. 

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.