PayPal Free Returns
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.
How to get your money back on return shipping
- Login to your PayPal account and activate "Refunded Returns".
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
- Any items that haven't been paid for in full with your PayPal account.
- Any products excluded from our Returns Policy.
Activate Refunded Returns now.
- Can I make my credit note an online gift voucher instead? READ FULL ARTICLE
- What payment methods are accepted? READ FULL ARTICLE
What are the gift card terms & conditions?
Gift Cards sold in-store expire 3 years from the date of issue and are redeemable at any CAT store in Australia. We do not currently sell Gift Cards online, however, they can be purchased in-store.*
*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.READ FULL ARTICLE
Please note: Gift cards purchased in Australia may only be redeemed in Australia.
- What is Afterpay and how does it work? READ FULL ARTICLE
Do you price match?
We currently do not offer price matching.READ FULL ARTICLE
- I can’t checkout? READ FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.
Any concerns? Please reach out to the Customer Experience team below.READ FULL ARTICLE
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item. When attempting to fill these orders we realise that we do not have the stock to fulfil them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfil your entire order or part of your order.
You can find our Oversell Policy under Section 7 of our Terms & Conditions.w Pricing and availability - your order may be rejected due to unavailability.
We also reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.READ FULL ARTICLE
I don’t know what my gift card balance is?
Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.
First, add the item(s) you wish to purchase to your cart.
Next, click the “Cart” icon on the top right corner and scroll down to select “View Cart”.
At the bottom of the shopping cart, you’ll see a section where it says “Gift Cards”.
Pop in your gift card number followed by your pin (can be found on the back of your card).
Click “View Balance”. Your remaining balance will be displayed on the screen!
Click “Add Gift Card” to apply it to your order!
READ FULL ARTICLE
Please note: Any vouchers issued before 05/11/2018 do not require a pin. All other Gift Cards or Vouchers will require a pin!
My gift card has just expired. Can I extend it?
All of our gift cards have an expiry date on the back of the card/voucher. Please keep this date in mind as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.
If you would like to discuss, please get in contact with the Customer Experience team below.READ FULL ARTICLE
International Credit Cards
Unfortunately, we are currently unable to accept overseas cards as payment. However, we do offer PayPal and Afterpay for customers wishing to purchase their items from our Australian site to be delivered to an Australian address.READ FULL ARTICLE