I think I purchased from a scam website?
Please be aware of online scams that may use the CAT name as a means of obtaining your personal and/or banking details.
These fraudulent or misleading scams may direct you to “scam” websites modelled after CAT with heavily discounted stock or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys.
Please note that CAT will never ask for your personal or banking details in unsolicited communications.
We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.
If you would like more information on current scams or would like to report a scam, please contact Scamwatch via their website.
If you have any queries about a communication you have received, please get in touch with the CAT Experts through our Contact Us page.READ FULL ARTICLE
Can I place a bulk order?
Thinking of decking your team out in CAT Workwear? Our CAT Experts are here to help.
With expert sizing advice and personal recommendations, our CAT Experts will help you get every size right and place your order securely. Call the team on 1300 020 375 and press option 1 when prompted.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our CAT Experts a call on 1300 020 375
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our CAT Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select your size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our CAT Experts are available to help over the phone on 1300 020 375
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Our team of CAT Experts will help you place an order over the phone.
Call us on 1300 020 375 and select option 1 once prompted.READ FULL ARTICLE
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.
CAT may require further verification of your order to ensure that it is authorised by the cardholder.
Our CAT Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our CAT Experts will provide more information.
Why isn't my payment working?
We’re sorry to hear that you’re having difficulties on our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the CAT Experts and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the trouble shooting process. We also advise to block out any sensitive information before sending through the screenshot.
Do you have any tips for trying on shoes?
When you first receive your shoes, we recommend trying them inside on carpet to check that they fit.
On the off chance that they don’t fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return.
It’s also a good idea to check out our Returns Policy before wearing your shoes.
Good to know! Shoes can only be returned in their original, undamaged shoebox, so don’t throw it out until you’ve tried them on!READ FULL ARTICLE