Ordering Online

Can I place an order over the phone?

Yes!

Our team of product experts will help you place an order over the phone.

Call us on 1300 020 375 and select 1.

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Why has my order been cancelled?

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 1300 020 375 and press option 1.

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

Request for additional information is refused or not received within the requested time
Request for the cardholder to contact us within the timeframe is not met
Purchase transaction does not pass our security check
The purchase has connections to previous fraudulent orders
Purchase was made by an unauthorised alteration our website.

We genuinely care about the safety of our customers, their personal information and the protection of their funds.

CAT may require further verification of your order to ensure that it is authorised by the cardholder.

Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.

This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.

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Why isn't my payment going through?

Are you having trouble checking out, or is your payment method not working? Our Product experts are available to help. Give us a call on 1300 020 375 and press option 1.

We’re sorry to hear that you’re having difficulties on our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem still exists, then we recommend trying a different payment method.

Still having issues? Get in touch with the Customer Experience team below and we’ll help you out.

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Completing Your Delivery Address

The Postcode/Suburb field in the checkout is a search bar. It will bring up any related locations once you have typed in an option.

If you experience any difficulty entering your Postcode/Suburb in the checkout we advise typing in your Suburb first and allowing the page to load for a few seconds. This should then display a drop-down box with all related suburbs, plus their postcode and state.

Simply click on the correct option from this drop-down box and the page will auto-fill the data into the suburb/postcode/state fields.

If you are still experiencing any difficulty placing the order online, we recommend trying a different internet browser or device.

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