How do I earn Qantas points through CAT?
To earn Qantas points by shopping with CAT Australia, please click the link below - and follow the steps.
This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.
If you need any further assistance, you can get in contact with Qantas Customer Support team here.
Why haven't I received a confirmation email?
If you haven't received an order confirmation via email shortly after your purchase this may be due to:
- Your order is still processing in our systems
- A small typo in the email address entered at the checkout
- The email has been marked as spam and has been moved to your junk/spam folder
If you still haven't received it within 24 hours, contact our CAT Experts with the info below and we'll locate and resend your order confirmation.
- Full Name the order was placed under
- Date when the order was placed
- Payment method used
Are the items in my cart reserved?
Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.READ FULL ARTICLE
I think I purchased from a scam website?
We're sorry to hear that you may have purchased from a scam website. Unfortunately, it's highly likely that you will never receive any product from this website. We recommend the following steps.
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.scamwatch.gov.au.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Look for reliable contact information. Can you contact the company either via phone, live chat or email?
If you have any queries about a communication you have received, please get in touch with our CAT Experts through our Contact Us page.READ FULL ARTICLE
Why has my order been cancelled?
We aim to fulfil every order placed on our website, however, if your order has been cancelled or refunded this may be due to:
- The item is not available/not in good condition.
If your item(s) have been cancelled, this could be due to stock unavailability, or your item was not in satisfactory condition to be sent out. If this happens, you will receive an email indicating that a particular item you ordered is out of stock and you will be refunded the amount you paid for the item(s).
- An error in the listing of the item.
Although rare, if an item on our site is listed with an incorrect price, product description or photo, your order may be cancelled.
- Our system has flagged your order for security reasons.
If your order does not pass our security check or we have not received additional information or further verification requested from you, your order may be cancelled. This is to protect our customers, their personal information, and the protection of their funds.
If you’re still unsure or have concerns regarding your order being cancelled, please get in touch with our CAT Experts below.READ FULL ARTICLE
- The item is not available/not in good condition.
Why isn't my payment working?
We’re sorry to hear that you’re having difficulties on our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the CAT Experts and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the trouble shooting process. We also advise to block out any sensitive information before sending through the screenshot.
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead?
They'll be able to help you with your size and securely place an order for you!
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select your size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.