Are the items in my cart reserved?
Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items.READ FULL ARTICLE
I think I purchased from a scam website?
We're sorry to hear that you may have purchased from a scam website. Unfortunately, it's highly likely that you will never receive any product from this website. We recommend the following steps.
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.scamwatch.gov.au.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Look for reliable contact information. Can you contact the company either via phone, live chat or email?
If you have any queries about a communication you have received, please get in touch with our CAT Experts through our Contact Us page.READ FULL ARTICLE
Can I place a bulk order?
Thinking of decking your team out in CAT Workwear? Our CAT Experts are here to help.
With expert sizing advice and personal recommendations, our CAT Experts will help you get every size right and place your order securely. Call the team on 1300 020 375 and press option 1 when prompted.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our CAT Experts a call on 1300 020 375
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our CAT Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select your size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our CAT Experts are available to help over the phone on 1300 020 375
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
Can I place an order over the phone?
Yes! Our team of CAT Experts will help you place an order over the phone. We're available weekdays during business hours.
Call us on 1300 020 375 and select option 1 once prompted.
How does it work?
Payment Methods Accepted
We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. Unfortunately, we can't process orders via 'HER' or 'HIM' Gift Cards.
Please note: for PayPal and Afterpay orders we will never ask you for your password and will use a one-time-passcode sent via SMS instead.
All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases.READ FULL ARTICLE
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.
CAT may require further verification of your order to ensure that it is authorised by the cardholder.
Our CAT Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our CAT Experts will provide more information.
Why isn't my payment working?
We’re sorry to hear that you’re having difficulties on our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the CAT Experts and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the trouble shooting process. We also advise to block out any sensitive information before sending through the screenshot.
Do you have any tips for trying on shoes?
When you first receive your shoes, we recommend trying them inside on carpet to check that they fit.
On the off chance that they don’t fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return.
It’s also a good idea to check out our Returns Policy before wearing your shoes.
Good to know! Shoes can only be returned in their original, undamaged shoebox, so don’t throw it out until you’ve tried them on!READ FULL ARTICLE