What is your return policy?
We’re not happy until you’re 100% satisfied with the fit of your new shoes or items. So if they’re anything short of perfect, simply contact our online customer service team.
CAT has a 30 day Australia-wide free shipping returns policy for all online purchases, provided the returns are unworn, in the condition you received them, and in the original packaging.
- You can return your purchase up to 30 days from date of dispatch
- Products must be unworn, in the condition that you received them and in the original box and/or packaging with a return reference number
- Australia-wide return shipping is absolutely free
How do I return my purchase?
Each order is entitled to one free return; any subsequent returns to be covered by the customer. CAT will re-charge your original method of payment if extra payment is required, if you require a partial or full refund, CAT will refund your original method of payment. CAT does not take responsibility for a return parcel until it is delivered, it is suggested that you register your parcel from $2.60. Registering your parcel can be used as a form of tracking your parcel delivery to CAT. Return period is 30 days from the date of dispatch of your order. Exchanges can be made at CAT retail stores only if it is a size exchange of the same style.
1. Call our friendly Customer Service Team on 1800 954 508 with your order number ready / or reply to your order confirmation email requesting a return number
2. The Customer Service Team will provide you with a return reference number
3. Pack up you unworn shoes or items into their original shoebox or packaging
4. Place the original shoe box or packaging into another carton or satchel
5. Place the completed return form inside the parcel
6. Clearly label the parcel with your return reference number and the following address (within 30 days for your free return)
Reply Paid 85813
INSERT RETURN REFERENCE NUMBER
34 Yarrunga St
Prestons NSW 2170
7. Drop the parcel off at your nearest post officeREAD FULL ARTICLE
Once received my CAT your return or exchange will be processed within 3 working days
Can I return a CAT shoe purchased overseas?
Purchases made online from overseas distributors, outlets or third party websites such as Ebay cannot be exchanged, replaced or returned by CAT Australia; we advise you to contact the place of purchase for any warranty claims.READ FULL ARTICLE
We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.