Returns

For orders placed online after the 4th of August 2020, our returns policy has been extended to 60 days.

We want you to be completely satisfied with our products and we will gladly accept returns within 60 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit our Werribee store for an exchange.

Please note that we cannot facilitate Paypal refunds in store. All online returns must be lodged through our Returns portal here. Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

*Any item(s) that were not purchased from an authorised CAT store will need to be returned/exchanged at the original store of purchase. Please click here for more information.

3 simple conditions for a successful return:

• Item(s) were purchased in the last 60 days and proof of purchase can be provided.
• Item(s) must be unworn & undamaged with original tags attached.
• Items are in their original packaging (shoebox) and in original condition.
  
  

Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *

*We reserve the right to reject any returns that do not meet these requirements.

Refunds

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Our top tip is to keep a note of your Australia Post return tracking number, that way you can track your order and see when it reaches us.

Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

Online conditions:

• Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our team member to assist you.
• Online purchases using PayPal can only be returned to the online store.
• Online purchases using Afterpay can be returned online or instore.

Cost of returns

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

Faulty items

Returns will be accepted on any faulty item(s) returned within a reasonable timeframe.

If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.

If this is the case, please contact our Customer Experience team below with as many details as possible about the order. We'll request your order/receipt number and photographs of the tongues, tops, sides, soles and fault.

We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, please follow the below steps.

 Contact our Customer Experience team below for a faulty assessment. You will be asked to provide proof of purchase as well as photographs that clearly display the fault. We'll request your order/receipt number and photographs of the tongues, tops, sides, soles and fault. *

*Please do not send the faulty product back without contacting us first.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

We want you to be completely satisfied with our products and we're sorry to hear about your experience with our items.

If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for other retailer purchases.

Once the place of purchase has assessed your item(s) they will be able to advise the next steps!

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 60 days of purchase. Double-check that your items meet our Returns Policy. 

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

To be accepted, your item must meet three main requirements. Your item must be:

• returned within 30 days of purchase (with proof of purchase available if requested)
• unworn, unwashed and undamaged with original tags attached 
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow the instructions here on how to organise your return.

I purchased my item more than 60 days ago - can I still return or exchange?

Unfortunately, CAT can only accept change of mind returns and exchanges within 30 days of purchasing. If your item falls outside of this time frame we will not be able to facilitate a change of mind return or exchange. 

I purchased an item from a CAT store - how do I return or exchange?

If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse. 

Our CAT store is currently based in Werribee, Victoria.

We will be happy to provide you with an exchange, store credit or refund provided that the items are in their original condition, with tags attached, in their original packaging and proof of purchase.

I want to exchange or return an item, however, I purchased it from somewhere else?

We want you to be completely satisfied with our products and we're sorry to hear that your purchase doesn't meet your needs.

If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for purchases made with other retailers.

Once the place of purchase has assessed your item(s) they will be able to advise the next steps!

Can I return a CAT shoe I purchased overseas?

Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by CAT Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your Australia Post return tracking number so you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns warehouse within 2-5 business days. Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.*

Any questions? Please get in touch with our Customer Experience team below.