What is your returns policy?
We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
CREDIT CARD PURCHASES
RETURN IN STORE
Exchange, store credit or refund available.
No refund available.
Exchange available for size only.
3 simple conditions for a successful return:
- Item(s) were purchased in the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn & undamaged with original tags attached.
- Items are in their original packaging (shoebox) and in original condition.
Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *
*We reserve the right to reject any returns that do not meet these requirements.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store.
You may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.
Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
- Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our CAT team member to assist you.
- Online purchases using PayPal can only be returned to the online store.
- Online purchases using Afterpay can be returned online or instore.
In-store purchases cannot be returned or refunded to the online store at this point in time. If you purchased online and picked up in-store using our Click and Collect service, then you are eligible for an exchange or full refund.
How do I book a return?
You can return any item to our online store or to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Please note that we are unable to facilitate PayPal returns in-store.
1. Ensure you meet our simple conditions for successful returns. You can check out our Returns Policy.
3. Pop in your order number and the email address used for placing the order. Click 'Start Return'.
4. Complete the prompted steps to select the items for return and reason.
5. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
6. Items are in their original condition and original shoebox or packaging (please note: packaging must not be damaged or marked).
7. Pack your return in another carton or satchel to protect the original packaging.
8. Take your package to your closest post office for return.
Please allow time for your return to reach our warehouse. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
Once processed, it can take anywhere between 2-5 business days for the payment to show up, depending on your financial institution.
I want to return or exchange my item however I bought it from somewhere else?
We want you to be completely satisfied with our products and we're sorry to hear about your experience with our items.
If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for other retailer purchases.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps!READ FULL ARTICLE
I’ve changed my mind - can I return or exchange my items?
We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 30 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:
- returned within 30 days of purchase (with proof of purchase available if requested)
- unworn, unwashed and undamaged with original tags attached
- in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.
Please follow the instructions here on how to organise your return.
Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.READ FULL ARTICLE
Can I return or exchange an item I bought more than 30 days ago?
We're happy to accept change of mind returns within 30 days of receipt where the item is in a new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.
Please refer to our Returns Policy to see full details, however, if your item was purchased more than 30 days ago, CAT cannot offer a refund.READ FULL ARTICLE
How do I return or exchange an item purchased from a CAT store?
If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse.
We will be happy to provide you with an exchange, store credit or refund provided that the items are in their original condition, with tags attached, in their original packaging and proof of purchase.
Find your nearest store here.READ FULL ARTICLE
How can I return if I paid through PayPal?
If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.
You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.
For instructions on how to return your item, please see our Returns Policy.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
You can get your money back on your return shipping fee. Check out this link for more information.READ FULL ARTICLE