Returns

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met: 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided.  
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.  
• Item(s) are in original packaging or shoebox in their original condition. 
   

RETURN TO STORE 

Whether you shopped online or in-store, you can return your item at any CAT store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.  

RETURN ONLINE 

If you would like to return an online purchase via post, click here to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click here for more information on how to book your online return. 
 
Important to remember:  

• Purchases made in store cannot be returned online.  
• A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process. 
• Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging.  
• We do not offer online exchanges. Please post your item back to us for a refund and place a new order.

REFUNDS 

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.  

Third-Party & International Purchases

Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by CAT Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

Need to return your item(s)? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

 3 simple conditions for a successful return:

• Item(s) were purchased in the last 30 days and proof of purchase can be provided.
• Item(s) must be unworn & undamaged with original tags attached.
• Items are in their original packaging (shoebox) and in original condition. Shoes & Apparel must be returned in their original, undamaged shoe box.

In-store conditions
In-store purchases cannot be returned or refunded to the online store at this point in time.

Exchanges & store credit

In-store purchases that are eligible for an exchange within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our team to decide whether a full refund will be provided. 

Credit notes are valid for 12 months. Credit notes must be presented at the time of redemption.

Faulty items

We will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.

Please check out this article for more information on in-store faulty assessments.

If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.

Exchanging online 

Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process. 
 
Note: In-store purchases cannot be returned online, please pay us a visit!

Exchanging in-store

All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase. 

What if I bought it online, whilst on sale, and it's now back to full price?

Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability. 

1. ENSURE RETURN CONDITIONS ARE MET

Before booking your return online, check that your item meets our returns conditions below. Please note: Purchases made in store cannot be returned online.  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided.  
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.  
• Item(s) are in original packaging or shoebox in their original condition.  

If you believe your item may be faulty, please view this article. 

2. PACKAGE YOUR RETURN 

Place the return into a satchel or box so that the product arrives protected and undamaged.  

Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached, we cannot accept your return.

3. BOOK YOUR RETURN 

Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.  

• Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process. 
• Entering your order number: Do not include the # or any other symbols.  
• Split orders: If your order was split, then you would have received two order numbers (ending with _1 & _2). They must be returned separately in the portal as they're recognised as unique order numbers.  
• Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
  
  

WHAT'S NEXT? 

Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow 2-5 business days for funds to reflect in your account.

You will be refunded according to your original payment method within 2-5 business days of your return being processed. 

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. You'll be able to transfer the funds from PayPal into your account. 

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays. 

It’s important to take care when packaging your return to ensure that the shoebox is undamaged. To meet the conditions in our Returns Policy, returns cannot be sent with the shoebox taped up, written on or exposed. 

We suggest turning the original packaging or a reusable shopping bag inside out to package your return in and protect it during transit. 

Alternatively, you can purchase a satchel from the post office to return your order in.

We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.

I purchased the item online at catworkwear.com.au

Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.

I purchased the item at a CAT store or CAT outlet
Feel free to visit any of our CAT stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. 

• CAT STORES: CAT Eastland, CAT Werribee, CAT Fountain Gate
• CAT OUTLETS: CAT Brisbane DFO
  
  

I purchased the item from another retailer/stockist (not directly from CAT) 

Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official CAT receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.  

We want you to be completely satisfied with our products and we're sorry to hear about your experience with our item(s).

Important to note: If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, our CAT Experts are unable to assist with returns, exchanges or faulty assessments from other retailers.

Once the place of purchase has assessed your item(s) they will be able to advise the next steps.