We are always happy to hear from our customers if you have any questions or concerns regarding product or an in-store experience please reach out to us via email here.READ FULL ARTICLE
CAT stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Our Boots/Shoes carry a manufacturing warranty of 6 months and Apparel has a 3 month warranty, which we consider to be fair wear.
If you believe any purchased items may have a manufacturing fault, please follow the below steps.
If purchased from a CAT stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process.
If you purchased your item from the CAT Australia Online store, please contact our Customer Experience Team here so they can proceed with the claim. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.READ FULL ARTICLE
Unfortunately, we get our shoes complete from the manufacturer, we do not currently stock replacement laces in Australia.
We advise visiting your local shoe repair store as they often stock a variety of laces.
Alternatively, checking out online as there are some online stores that specialise in laces.READ FULL ARTICLE
Do Cat Australia shoes & apparel come with a warranty?
At CAT Australia, we stand behind our products; Cat shoes and apparel each come with a warranty against any faults with materials or workmanship. Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.READ FULL ARTICLE
Please read the following carefully regarding Cat warranties:
CAT will accept product returns for industrial shoes (6 months), lifestyle shoes (6 months) and apparel (3 months) and provide you with an exchange or refund (refunds only availble for items purchased via catworkwear.com.au where:
• The product is faulty or is not of acceptable quality, or
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description; and
• You can present your receipt or other adequate proof of purchase
CAT does not accept returns for problems as a result of regular wear and tear, or for problems caused by improper use.
What are the Australian Safety Footwear Standards?
Our safety footwear is tested to meet and exceed strict AS/NZS 2210.3:2009 Standards.READ FULL ARTICLE
How do I know what size I should be wearing?
All sizes listed on the CAT Australia website are in US sizes.READ FULL ARTICLE
Please click here for our Sizing Guide.
Cat® Footwear and Apparel harnesses the strength and innovation of Caterpillar Inc., whose revolutionary technologies continue to transform the world around us. Inspired by the attitude of this equipment, our innovative and bold products defy limitations. With each product, we’re powering our Earthmovers with the strength of machines.
www.cat.com ©2014 SRI Apparel Limited. CAT,READ FULL ARTICLE
CATERPILLAR, BUILT FOR IT, and their respective design marks are registered trademarks of Caterpillar Inc. RCG Brands is an authorized distributor of the following licensees of Caterpillar Inc.: SRI Apparel Limited, Wolverine Worldwide and Grown Up Licenses.
Where can I buy CAT styles instore?
Visit our store finder to locate your nearest CAT retailer. If you are still having problems locating a specific product call our help desk on 1300 020 375.READ FULL ARTICLE