Do Cat Australia shoes & apparel come with a warranty?
At CAT Australia, we stand behind our products. CAT shoes and apparel each come with a warranty against any faults with materials or workmanship. Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.READ FULL ARTICLE
Please read the following carefully regarding CAT warranties:
CAT will accept product returns for industrial shoes (6 months), lifestyle shoes (6 months) and apparel (3 months) and provide you with an exchange or refund (refunds only available for items purchased via catworkwear.com.au where:
• The product is faulty or is not of acceptable quality, or
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description; and
• You can present your receipt or other adequate proof of purchase
CAT does not accept returns for problems as a result of regular wear and tear, or for problems caused by improper use.
Why are my shoes/boots squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
Any questions? Feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
Which model has a steel toe?
We've made it super easy to identify the difference between our boots.
All of our safety toe styles will be marked with an ST (steel toe) or CT (composite toe) in their name on the website.
Alternatively, you can shop our steel toe styles here.
For composite toe styles, please click here.
How do I clean my shoes/boots?
Need to keep your shoes/boots squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep the footwear looking its best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Our instant Shine Sponge is perfect for a quick clean and shines in between polishing. This sponge is suitable for travel and everyday use and will last for 50 to 100 pairs of shoes. This sponge should only be used on smooth leather and not for suede, nubuck or fabrics.
How can I find out what materials an item is made from?
Generally all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
Cat® Footwear and Apparel harnesses the strength and innovation of Caterpillar Inc., whose revolutionary technologies continue to transform the world around us. Inspired by the attitude of this equipment, our innovative and bold products defy limitations. With each product, we’re powering our Earthmovers with the strength of machines.
www.cat.com ©2014 SRI Apparel Limited. CAT,READ FULL ARTICLE
CATERPILLAR, BUILT FOR IT, and their respective design marks are registered trademarks of Caterpillar Inc. RCG Brands is an authorized distributor of the following licensees of Caterpillar Inc.: SRI Apparel Limited, Wolverine Worldwide and Grown Up Licenses.
Where is the nearest store?
Need to find your nearest store? Head over to our store locator for a full list of store locations.READ FULL ARTICLE