How do I clean my CAT boots?
Want to keep your CAT boots squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep your boots looking their best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Our instant Shine Sponge is perfect for a quick clean and shines in between polishing. This sponge is suitable for travel and everyday use and will last for 50 to 100 pairs of shoes. This sponge should only be used on smooth leather and not for suede, nubuck or fabrics.
To view our full range of Shoe Care products, please see here.
Do CAT Australia shoes & apparel come with a warranty?
CAT Workwear stands behind all the products that we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Boots & shoes: 6 months
Apparel: 3 months
If your item(s) meet the below criteria, then we will offer a refund online or refund/exchange in-store.
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please see here for instructions on initiating an assessment.
Important to note: If the item(s) were purchased from a CAT stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our CAT Experts are unable to assist with any third party retailer claims.READ FULL ARTICLE
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address.
Please note: we don't have a preorder system and are unable to place single unit orders for sold out items.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!
READ FULL ARTICLE
What is your size guide?
All of our products listed on the CAT Australia website are by default in US sizes.
You can locate the size guide for each specific product by clicking the "Size Guide" button next to "Select Size" - see example below:
Do your boots meet the Australian Safety Standards?
All of our safety footwear is tested and exceeds strict AS/NZS 2210.3:2009 standards.
What is the New ViralOff® Collection and how does it work?
Our New ViralOff® Collection is a range of garments treated with an innovative technology designed to limit the growth of bacteria and viruses*, including odour causing microbes.
- Anti-odour / odour elimination
- Quick dry
- Particle promotion
- Adaptable face covering
- POLYGIENE® VIRALOFF® ANTI-MICROBIAL FABRIC
- Everyday wear
*Important to note
ViralOff® is an antimicrobial treatment added to textiles to protect the product from contamination and is not intended to cure or prevent diseases or to be used as PPE. It does not prevent COVID-19.
ViralOff® garments are designed for everyday wear and are not considered regulatory personal protective equipment.
To increase the longevity of the ViralOff® treatment, we recommend minimizing the number of times you wash the garment.
Shop the collection here.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.READ FULL ARTICLE
Where is the nearest store?
Need to find your nearest store? Head over to our store locator for a full list of store locations.READ FULL ARTICLE
Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact email@example.com.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives is CAT Workwear working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
READ FULL ARTICLE
We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Ethical Sourcing & Modern Slavery Statements
At CAT Workwear, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe and ethical working conditions.
Our Ethical Sourcing Policy is available here.
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us.
We are also committed to progressing our approach to managing modern slavery risks and understand we must place ongoing attention in this space in order to contribute to the goal of eliminating modern slavery. We look forward to working further with our team members, suppliers and broader business partners to strengthen our due diligence practices.
You can view our full Modern Slavery Statement here.
If you suspect or see instances of non-compliance with either of these policies, please let us know and we'll ensure this is investigated.READ FULL ARTICLE
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the CAT Workwear standards.
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.