Payment

CAT does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

From time to time we have an influx of customers trying to order the same item. This causes stock discrepancies which means that we can't fulfil all of the orders.

If you receive an email letting you know that your order has been unsold, we were, unfortunately, unable to fulfil part or all of your order. 

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.

You can find our Oversell Policy under Section 7 of our Terms & Conditions. Pricing and availability - your order may be rejected due to unavailability.

We also reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

We know that purchasing gifts online can be tricky, so our CAT Experts are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 1300 020 375 and press option 1. 

Yes, we can absolutely do that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our CAT Experts below and provide them with your credit note number.

Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our CAT Experts below with your credit note number and we'll take it from there.

Gift Cards Terms & Conditions

1. CAT Gift Cards can be purchased in-store and are redeemable at any CAT retail store in Australia or online at https://www.catworkwear.com.au/.
2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Please note: Gift cards purchased in Australia may only be redeemed in Australia.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

• First, add the item(s) you wish to purchase to your cart.
• Next, click the “Cart” icon on the top right corner and scroll down to select “View Cart”.
• At the bottom of the shopping cart, you’ll see a section where it says “Gift Cards”.
• Pop in your gift card number followed by your pin (can be found on the back of your card).
• Click “View Balance”. Your remaining balance will be displayed on the screen!
• Click “Add Gift Card” to apply it to your order!
  
  
  

Please note: Any vouchers issued before 05/11/2018 do not require a pin. All other Gift Cards or Vouchers will require a pin!

All of our gift cards have an expiry date on the back of the card/voucher. Please keep this date in mind as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the CAT Experts below.

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here. 

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Customer Experience Team below. 

We accept Mastercard, VISA, American Express, PayPal and Afterpay.

Unfortunately, we are currently unable to accept overseas cards as payment.

Your account will be debited at the time of order and the transaction will appear on your statement.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for CAT. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team. 

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the CAT Experts below if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better! Let us know:

• as much detail about the issue as you can
• screenshots of error messages (if any) 
• which browser you're using 
• what you've done to try to resolve it so far

We’re sorry to hear this has happened. 

Please report any fraudulent purchases to your local authorities. Their team will reach out to our Loss Prevention team and determine the next steps. 

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit Afterpay’s website.

Using Afterpay in-store is easy. Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an order’ and tap the card reader to initiate your refund

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the linked card you paid with, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Please note: Refunds cannot be initiated via the Digital Wallet. They must be initiated via the Afterpay App.

If you have any further enquiries regarding Afterpay, head to their website for more information.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages and disadvantages of using PayPal with my CAT order?

• Advantages:
  
  • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor. 
  • PayPal offer reimbursement of return shipping fees if you need to send something back to us. You can make up to 8 claims per year! More info here. 

To find out more and sign up, please visit PayPal's website. 

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns" before shopping and paying with PayPal.
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

We're sorry to hear that you may have purchased from a scam website. Unfortunately, it's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit www.scamwatch.gov.au. 

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
• Assess the price of the item. Does the price or offer seem too good to be true?
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
• Look for reliable contact information. Can you contact the company either via phone, live chat or email?

If you have any queries about a communication you have received, please get in touch with our CAT Experts through our Contact Us page.

Thinking of decking your team out in CAT Workwear? Our CAT Experts are here to help.

With expert sizing advice and personal recommendations, our CAT Experts will help you get every size right and place your order securely. Call the team on 1300 020 375 and press option 1 when prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our CAT Experts a call on 1300 020 375

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our CAT Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select your size and click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.




You'll be asked to either:

• Checkout as a guest
• Log into your existing account OR
• Create an account with us.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our CAT Experts are available to help over the phone on 1300 020 375

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Yes! Our team of CAT Experts will help you place an order over the phone. We're available weekdays during business hours. 

Call us on 1300 020 375 and select option 1 once prompted. 

How does it work?

During the call, we will collect your contact details and shipping address and process the payment via your preferred method. All payment details are kept strictly confidential and off-recording. Your contact details will be collected and used in accordance with our Privacy Policy. 

Payment Methods Accepted 

We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. Unfortunately, we can't process orders via 'HER' or 'HIM' Gift Cards. 

Please note: for PayPal and Afterpay orders we will never ask you for your password and will use a one-time-passcode sent via SMS instead.

Returns

All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases. 

 We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

 
We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
CAT may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our CAT Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our CAT Experts will provide more information.

There could be a few reasons why your discount isn't working:

Where to apply the discount code:
Once you've added the item to your cart, select "View Cart" option and enter the code in the "Discount Codes" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply  
2. Check that your discount code is issued by CAT Workwear Australia - international codes cannot be used
3. We also suggest clearing your cookies and/or switching to another browser
4. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
5. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

Followed the above instructions and still not working? Don't stress - our CAT Experts are here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our CAT Experts will do their best to troubleshoot for you.

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and  enter the code in the "Discount Codes" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by CAT Workwear Australia? International codes cannot be used
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

Need to update your details?

Log into your customer account and select the 'Account Information' section under 'My Account'. 

Update your account information as required, and press 'Save'. 

Need to reset your password?

Clicking 'Account' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Your Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

1. GENERAL

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you agree to be bound by and subject to all of the Terms of Service, which may be updated by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website without notice.

2. DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law Cat Australia and its suppliers, content providers and advertisers are hereby expressly excluded from being subject to any conditions, warranties and other terms or obligations which might be imposed by statute, common law or equity and shall not be liable for any damages whatsoever, including but without limitation any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials or products posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Cat Australia’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, or any other liability, which cannot be excluded or limited under applicable law.

3. ACCEPTANCE

The Cat Australia Website and online store (collectively, our “Website”) is owned and operated by RCG Brands (Australia) Pty Ltd trading as 'Cat Australia' (ABN 96 125 433 972) with our support office located at 719 Elizabeth Street, Waterloo, NSW, Australia.

Access and use of the Cat Australia Website is conditional upon your acceptance and compliance with the Terms of Service. You should read them thoroughly before using our Website and online store, or any Services provided through our Website. Your use of the Cat Australia Website constitutes your agreement to the Terms of Service.

Cat Australia reserves the right to amend the Terms of Service at any time and without notice to you. Cat AU may change the Terms of Service from time to time, and your continued use of our Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the Terms of Service as so amended. We will always publish a link to our current Terms of Service from the Website homepage at www.catworkwear.com.au.

The Terms of Service shall be governed by and construed in accordance with the laws of the State of Victoria in Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria in Australia.

4. PRIVACY POLICY

Our Privacy Policy, which sets out how we will use your information, can be found here. By using our Website, you consent to the processing of information as described therein and warrant that all data provided by you is accurate.

5. PERSONAL INFORMATION

Although not compulsory, you may create a customer account on our Website to make a purchase.  However, you must create a Cat Australia account to engage with the Cat Australia community to make comments on our Website.

As an account holder you must provide Cat Australia with accurate personal information including a valid email address. Provision of another person’s details as your own is not acceptable and may result in Cat Australia cancelling your account.

As an aide to fraud prevention we may require proof of identification of the holder of a credit card being used to make a purchase prior to releasing the order.

If you believe you have been a victim of fraud, please call our Customer Experience team on 1300 020 375 (press option 4 once prompted) or fill out the contact form here so we can escalate the issue appropriately.

Any personal information collected by Cat Australia shall not be disclosed to any third party unrelated to Cat Australia's business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. For more information, refer to our Privacy Policy. Note that by providing us with your personal information, you agree to that information being collected and used in accordance with our Privacy Policy.

6. SECURITY OF YOUR ACCOUNT

If you create an account with Cat Australia, you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time your password is used, you will be deemed to have authorized access to and use of our Website in a manner consistent with these Terms of Service. This means that you are responsible for any products purchased using your account details.

You must notify Cat Australia if at any time you believe someone has access to your password. You may be asked to verify your identity when you contact our Customer Experience Team for access to order information, personal information or any other information relating to your account and its use.  

7. TERMS OF SALE

By placing an order, you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

A. PRICING & AVAILABILITY

While we try and ensure that all details, descriptions and prices which appear on our Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

All prices on our Website are quoted in Australian dollars and include GST.

All prices are subject to change. All prices displayed on our Website are only valid online at the time shown.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Cat Australia attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown. If an ordered item isn't available or we are unable to fulfil your order we may attempt to arrange an alternative item or will provide a full refund.

B. PAYMENT

Credit card information provided to Cat Australia for the purchase of goods is protected. Cat AU is a secure site protected with a Digicert SSL certificate. Cat Australia does not under any circumstances store credit card details. This type of security ensures your order and payment details are encrypted and remain secure over the internet.

Provision of credit card information as payment for any products constitutes an agreement for your purchase of the selected products. We accept payment by Visa, MasterCard, American Express (AMEX), PayPal and Afterpay. You must comply with the applicable terms and conditions of these providers.

We also accept payment by Gift Cards online.

You must not pay or attempt to pay for any products using fraudulent credit card information.

C. DELIVERY

Dispatch times may vary according to availability. Any specifications made as to delivery times may be subject to delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Delivery page for further information.

We currently only deliver to Australian addresses only.

D. RETURNS

An authorisation request must be made through our Customer Care team for all returns of items purchased online before the goods are posted back to Cat Australia. When returning purchases made online, the products must be unworn and in their original condition and original packaging. You are liable for the postage cost of returning products purchased on this Website.

If the product is faulty when you receive it you may choose to return the product to Cat Australia for a full refund. Faults will be assessed by our Customer Care Team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund. Refunds made under this clause are subject to clause e. below. For more information on our online and store returns policy, please refer to our Returns page for further information.

E. REFUNDS

Refunds will only be issued in accordance with our online returns policy and will only be made to the original account used for payment. In some limited circumstances, we may make a refund to an alternative account if the original account has been cancelled or is not available. Please note, any delivery cost incurred on the original order cannot be refunded and will be at the loss of the customer.

Cat Australia will not consider requests for refunds after 30 days of purchase unless the product is deemed faulty by our Customer Experience Team.

In the event CAT requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.

F. LOSS OF GOODS

The risk of loss of goods shall be passed to you upon our delivery of the product to Cat's nominated delivery company unless the loss of goods was caused by the nominated delivery company, at which point, Cat Australia will take reasonable steps to recover or replace the lost goods.

G. ORDER CANCELLATIONS

Subject to clause a. above, once you have placed your order, Cat Australia is unable to add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order. We reserve the right to cancel your order if:

• You provide an unauthorized credit card;
• We are unable to process the payment on the credit card provided;
• You have provided invalid personal details;
• If, when required, you cannot provide acceptable proof of identity;
• The product has become unavailable;
• If, for any reason, we don't reasonably believe we can successfully complete delivery

Our Customer Care Team will attempt to notify you before cancelling your order.

H. ONLINE PROMO CODES

We may from time to time offer online promotional discount codes (“Online Promo Codes”), which may apply in respect of any, or certain specified, purchases made through our Website. The conditions of use relating to any Online Promo Code will be specified at the time of issue. These Online Promo Codes cannot be transferred or used for purchases in-store.

Some Online Promo Codes may have a minimum spend (eg. only available if you spend a specified amount), apply only to a specific product, or group of products, be available for a limited time or specified date range, and/or be only available to a specific customer group (eg. Students). Specific details regarding this will be provided with your Online Promo Code.

If we have reason to suspect an attempt to deceive or defraud Cat AU through the use of an Online Promo Code, we reserve the right to deny the use of the Online Promo Code, and/or request an alternative means of payment.

If the credit of an Online Promo Code is insufficient to complete an order, you can choose another accepted method to pay the balance outstanding. This could include an accepted credit card where applicable.

8. PROMOTIONS

Cat Australia runs consumer promotions and competitions from time to time. Each consumer promotion or competition will have specific terms and conditions. Please refer to the terms and conditions of each individual consumer promotion or competition for more details.

If we run a competition where the entries will be judged, and a winner is then chosen, the entries will be judged by Cat Australia. Cat Australia decision is final, and no correspondence will be entered into. The prize only includes what is expressly stated to be part of the prize and is not transferable. No cash alternative is available.

You are responsible for providing us with accurate and up-to-date contact details. We will not be liable for any failure, delay or inability to contact you. Winners will have 7 business days to claim their prize, at which time the prize will be redrawn.

If you are a potential winner, we will contact you at the email address you provided, or we will contact you through other means which are specified in the individual consumer promotion or competition terms and conditions. We will contact you within 48 hours of the winner being drawn and may ask you to verify your personal details.

Entry into a promotion is not open to our employees or their relatives, agents, sponsors, suppliers or any persons contact with the promotion of a competition.

Incomplete or indecipherable entries will be deemed invalid. Cat Australia reserves the right to disqualify any entrant who submits and entry that is not in accordance with these terms and conditions or who tampers with the entry process. Errors and omissions may be accepted at our discretion.

If for any reason a promotion is not capable of running as planned, including but not limited to, technical failures, unauthorised intervention or security concerns, we reserve the right in our sole discretion to disqualify any individual and to cancel, terminate, modify or suspend a promotion.

Entrants consent to us using the entrant's name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without any remuneration for the purpose of promoting this competition (including any outcome) and promoting products sold by us.

By entering a Cat Australia promotion or competition, you give Cat Australia your consent to the recording of your email address on Cat Australia's marketing mailing list and the receipt of marketing communications from us. You may unsubscribe at any time by clicking the 'Unsubscribe' link at the bottom of our newsletters.

Entry into a consumer promotion or competition is deemed acceptance of and agreement with these Terms and Conditions. Instructions on how to enter, prize details and other information contained within the promotional advertisements form part of these Terms and Conditions.

9. REVIEWS & COMMENTS

You may post reviews and make comments about the content of our Website. The reviews and comments, however, must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam." Cat AU reserves the right to remove such comments at any time without notice to you.

If you post a comment, and unless we indicate otherwise, you grant Cat Australia a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on our Website and on any other marketing material Cat may create.

10. PROHIBITIONS

You must not misuse our Website. You must not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through our Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

11. INTELLECTUAL PROPERTY, SOFTWARE & CONTENT

The intellectual property rights in all software and content made available to you on or through this Website remain the property of RCG Brands Pty Ltd and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) or its licensors and are protected by copyright laws and treaties around the World. All such rights are reserved by RCG Brands Pty Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

12. LINKING TO OUR WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our homepage on any website that is not owned by you.

Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice.

13. DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS, IMAGES OF PERSONALITIES & THIRD-PARTY COPYRIGHT

Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party goods, services and/or locations featured on our Website are in no way associated, linked or affiliated with Cat Australia and you should not rely on the existence of such a connection or affiliation. Trademarks or brand names featured on our Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to Cat Australia.

14. INDEMNITY

You agree to indemnify, defend and hold harmless Cat Australia, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of our Website or your breach of these Terms of Service.

15. SECURITY

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this Website. Cat Australia makes no warranty regarding the strength or effectiveness of that encryption and accepts no responsibility for events arising from unauthorized access of the information you provide.

16. GIFT CARDS

CAT Gift Cards can be purchased in-store and are redeemable at any CAT retail store in Australia or online at www.catworkwear.com.au.

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

We want to ensure that you get the best customer experience and to do this, we use cookies.

 We use cookies and other identification technologies on our site for a number of purposes, including:

• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analysing site traffic and trends
• Generally understanding the online behaviours and interests of people who interact with our services 

These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted. 

No data obtained from our use of cookies or other similar technologies is shared or given to third parties.

You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies.

Want more info? Check out our Privacy Policy.

Our privacy policy is developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act).  

We may collect your personal info to make your shopping experience as smooth as possible.

We may collect:

• Your name and contact details, such as address and phone number;
• Some personal details such as date of birth and gender;
• The name of the domain from which you access the internet;
• The date and time you access our site;
• The internet address of the Website from which you linked directly to our site
• Other information that you may supply to us.

We will not share your information with any organisations other than the ones directly related to the delivery of your purchases e.g. courier services.  

To read our full Privacy Policy, please click here.