Payment

We currently do not offer price matching.

While uncommon, from time to time we have an influx of customers all hoping to order the same item. When attempting to fill these orders we realise that we do not have the stock to fulfil them all.

If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfil your entire order or part of your order. 

You can find our Oversell Policy under Section 7 of our Terms & Conditions.w Pricing and availability - your order may be rejected due to unavailability.

We also reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with your credit note number.

Can I get an extension on my credit note?

If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.

Gift Cards sold in-store expire 3 years from the date of issue and are redeemable at any CAT store in Australia. We do not currently sell Gift Cards online, however, they can be purchased in-store.*

*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.

Please note: Gift cards purchased in Australia may only be redeemed in Australia.

Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Any concerns? Please reach out to the Customer Experience team below.

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

First, add the item(s) you wish to purchase to your cart.

Next, click the “Cart” icon on the top right corner and scroll down to select “View Cart”.

At the bottom of the shopping cart, you’ll see a section where it says “Gift Cards”. 

Pop in your gift card number followed by your pin (can be found on the back of your card).

Click “View Balance”. Your remaining balance will be displayed on the screen!

Click “Add Gift Card” to apply it to your order!

Please note: Any vouchers issued before 05/11/2018 do not require a pin. All other Gift Cards or Vouchers will require a pin!

All of our gift cards have an expiry date on the back of the card/voucher. Please keep this date in mind as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the Customer Experience team below.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We accept a number of payment methods such as Mastercard, VISA, American Express, Paypal and Afterpay.

Due to the impact of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Customer Experience team below if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better! Let us know:

• as much detail about the issue as you can
• screenshots of error messages (if any) 
• which browser you're using 
• what you've done to try to resolve it so far

Unfortunately, we are currently unable to accept overseas cards as payment. However, we do offer PayPal and Afterpay for customers wishing to purchase their items from our Australian site to be delivered to an Australian address.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our CAT Experts a call on 1300 020 375

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our CAT Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select your size and click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.




You'll be asked to either:

• Checkout as a guest
• Log into your existing account OR
• Create an account with us.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our CAT Experts are available to help over the phone on 1300 020 375

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Thinking of decking your team out in CAT workwear? Our CAT Experts are here to help.

With expert sizing advice and personal recommendations, our CAT Experts will help you get every size right and place your order securely. Call the team on 1300 020 375 and press option 1 when prompted.

Yes!

Our team of CAT experts will help you place an order over the phone.

Call us on 1300 020 375 and select option 1 once prompted. 

 We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

 
We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
 CAT may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.

We’re sorry to hear that you’re having difficulties on our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem still exists, then we recommend trying a different payment method.

Still having issues? Get in touch with the Customer Experience team below and we’ll help you out.

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select "View Cart" option and once you've reached the page, you should be able to enter the code under the "Discount Codes" section.

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Check that your discount code is issued by CAT Workwear Australia - international codes cannot be used
3. We also suggest clearing your cookies and/or switching to another browser
4. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
5. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

Followed the above instructions and still not working? Don't stress  - our Customer Experience team are here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Customer Experience team will do their best to troubleshoot for you.

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and once you've reached the page, you should be able to enter the code under the "Discount codes" section.

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by CAT Workwear Australia? International codes cannot be used
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

Need to reset your password? Sure thing - it's an easy process. 

Clicking 'Account' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'Account' in the top right-hand corner. Once you're in, click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.

We're sorry to hear this!

As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account. 

If you're still having difficulty, we suggest clearing your cookies or using another browser. 

Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there. 

Still can't get access? Contact the Customer Experience team below and we'll be able to assist.

We want to ensure that you get the best customer experience and to do this, we use cookies.

 We use cookies and other identification technologies on our site for a number of purposes, including:

• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analysing site traffic and trends
• Generally understanding the online behaviours and interests of people who interact with our services 

These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted. 

No data obtained from our use of cookies or other similar technologies is shared or given to third parties.

You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies.

Want more info? Check out our Privacy Policy.

Our privacy policy is developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act).  

We may collect your personal info to make your shopping experience as smooth as possible.

We may collect:

• Your name and contact details, such as address and phone number;
• Some personal details such as date of birth and gender;
• The name of the domain from which you access the internet;
• The date and time you access our site;
• The internet address of the Website from which you linked directly to our site
• Other information that you may supply to us.

We will not share your information with any organisations other than the ones directly related to the delivery of your purchases e.g. courier services.  

To read our full Privacy Policy, please click here.