VIC Update: Our Regional and Metro Victorian stores remain open following Government directives, as we provide essential products; therefore we are grouped under "essential services". Click here for more information.
Due to the evolving situation, we recommend checking your Local State Government website at www.australia.gov.au for the latest information around COVID-19.
We're still delivering!. We’ve made the necessary adjustments to our processes so our teams can operate safely while fulfilling your orders. Due to extended COVID-19 lockdowns and high parcel volumes, there may be delivery delays. Click here for more information.
Returns & Exchanges
We're constantly checking for Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30-day returns & exchanges policy remains, but we won't count the days those stores are closed. We will waive the returns period once our stores reopen.
Please note: Stores that are currently in lockdown and only operating for Click & Collect orders are unable to accept returns or exchanges in store. Please visit us in-store when we reopen, or head to our online returns portal for a refund.
Please see below for our COVID-safe plan.
COVID SAFE PLAN
We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.
Mandatory QR code check-in
Some states have mandated QR code check-ins via the official Government App. Please refer to your local state government for more information (Australia.gov.au).
Mandatory face coverings in-store
Some states have introduced mandatory mask-wearing indoors. Please refer to your local state government for more information (Australia.gov.au).
Click & Collect
We offer Click & Collect to help you minimize your contact in-store. Click here for more information about our in-store safety measures. Please refer to your "Ready for Collection" email for your nominated store and head over to our store locator for your local store's trading hours. Alternatively, you can give the store a call to confirm trading hours before heading in.
Please see below for your state's Click & Collect service:
||Click & Collect Service
||Contactless Click & Collect*
*Please note, there are radius restrictions in place for some states. Please check for your nearest store before placing a Click & Collect order.
Introduce a limit to the number of customers in-store at any given time
Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.
Maintain 1.5 metres apart from each other where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Use sanitisation station upon entering the store
Hand sanitiser will be available for all customers upon entry.
Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
Remove and put on your own footwear
Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.
Training for team members on social distancing and additional hygiene measures
All of our team members will be required to complete a training course.
Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.
We hope to see you in-store or online soon.