We want you to be completely satisfied with our products and we're sorry to hear about your experience with our item(s).
Important to note: If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, our CAT Experts are unable to assist with returns or exchanges from other retailers.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps.