If you're in one of our stores, please ask to speak to a Manager. We have empowered both our Store & Assistant Managers to use their own discretion about your purchase.
If you the customer, deem a purchase to be a manufacturing fault, the manager can offer one of the below
- exchange for the same item
- exchange for a different size
- a full refund (depending on the payment method)
- disagree that there is a genuine manufacturing fault and therefore not process the return.
If your complaint does not relate to a purchase, please contact our Customer Experience team below.