If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.
Your tracking number will be sent with the subject "CAT Australia Shipment for Order #CAT000000".
Your tracking email will look like this:
Tracking your order:
- You can log in to your account and select 'Track my Order' tab on the left-hand side
- Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at StarTrack.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
Only received part of your order?
If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.
Having difficulties? If you haven't received your order by the estimated delivery date, contact our CAT Experts below and we'll help track it down.