Our TOLL warehouse experienced a global outage on Tuesday the 5th of May 2020, leading to dispatch delays. Further information here.
Due to the COVID-19 impact, Australia Post is experiencing disruptions which are resulting in delivery delays. The delivery times below have been updated accordingly to consider these changes, however, they are an estimate, and can vary depending on your location.
For further updates, please refer to the Australia Post website for more information.
|DELIVERY OPTION||DELIVERY TIME||ORDER OVER $99||ORDER UNDER $99|
|Australian Metropolitan Areas||1-3 Business Days||FREE||$10|
|Australian Rural Areas||4-7 Business Days||FREE||$10|
Only received part of your order?
We don't want you to miss out on any items that you've ordered, so sometimes we fill orders from multiple warehouses across Australia which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order!
How does it work? If your order has been split into two parts, you'll receive your first tracking number when your first item is dispatched. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time as this depends on when your items are dispatched from the warehouses.
Don't worry! You'll receive all your corresponding tracking numbers. If you haven't received your order by the estimated delivery date, get in contact with our Customer Experience team below and we'll help track it down for you.