If you haven't received what you ordered, this can either be resolved in-store or online.
Please head into your nearest CAT store - and the team will be able to assist.
If you cannot make it in-store, please follow the online steps below:
- Visit our Returns Portal and enter your order number (starts with CATAU) and email address.
- Follow the steps and select 'dispatch error' as your reason for return.
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received).
- Hit submit. Our CAT Experts will review your claim.
- If approved, you'll be sent a follow-up email with further details.