FREQUENTLY ASKED QUESTIONS

• In-store COVID Safe Plan

   

  COVID SAFE PLAN

  We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.
  
  1. Mandatory QR code check-in

  Some states have mandated QR code check-ins via the official Government App. Please refer to your local state government for more information (Australia.gov.au).
  
  2. Mandatory face coverings in-store 

  Some states have introduced mandatory mask-wearing indoors. Please refer to your local state government for more information (Australia.gov.au).
  
  3. Maintain 1.5 metres apart from each other where possible

  Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
  
  4. Use EFTPOS/Paywave/Tap n Go services available

  We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
  
  5. Use sanitisation station upon entering the store

  Hand sanitiser will be available for all customers upon entry.
  
  6. Regular cleaning routines throughout the entire store

  We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
  
  7. Remove and put on your own footwear

  Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.
  
  8. Training for team members on social distancing and additional hygiene measures

  All of our team members will be required to complete a training course.
  
  Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

  We hope to see you in-store or online soon.

  CAT.
  

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• Do your boots meet the Australian Safety Standards?
  

  All of our safety footwear is tested and exceeds strict AS/NZS 2210.3:2009 standards. 

  Head to our Technologies page for more information or the Standards Australia page for more information on safety standards. 

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• How long does delivery take?

  Just placed an order? All orders are shipped using Express StarTrack delivery.

   

  LOCATION	DELIVERY TIME
  Australian Metropolitan	1-3 Business Days
  Australian Rural	4-7 Business Days

  
  * Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of CAT Workwear. 

  
  Ordered more than one item?
  We may need to fulfil your order from multiple locations and therefore the items may arrive separately, even though you ordered it all together. If your order has been split, you will receive separate tracking details for each item once they are dispatched. 

   

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• What is your returns & exchanges policy?

  We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met: 

  • Item(s) were purchased within the last 30 days and proof of purchase can be provided 
  • Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
  • Item(s) are in original packaging or shoebox in their original condition

  Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached
  
  
  RETURN TO STORE 

  Whether you shopped online or in-store, you can return your item at any CAT store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability. 
  
  
  RETURN ONLINE 

  If you would like to return an online purchase via post, click here to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click here for more information on how to book your online return. 

  • Package your return: Shoeboxes must be protected by a satchel or similar, to prevent damage to the original packaging. 
  • Return costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
  • No exchanges: We do not offer online exchanges. Please post your item back to us for a refund and place a new order.

  
  REFUNDS 
  

  Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
  
  
  Third-Party & International Purchases

  Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by CAT Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.

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• Can I exchange my items?

  If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.

   

  Exchanging online 

  Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process. 
   
  Note: In-store purchases cannot be returned online, please pay us a visit!

   

  Exchanging in-store

  All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase. 

   

  What if I bought it online, whilst on sale, and it's now back to full price?

  Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability. 

   

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