FREQUENTLY ASKED QUESTIONS
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How do I clean my CAT boots?
Want to keep your CAT boots squeaky clean? We've got you covered.
1. Cleaning
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep your boots looking their best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
2. Drying
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat).
3. Conditioning
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
4. Shine
Our instant Shine Sponge is perfect for a quick clean and shines in between polishing. This sponge is suitable for travel and everyday use and will last for 50 to 100 pairs of shoes. This sponge should only be used on smooth leather and not for suede, nubuck or fabrics.
To view our full range of Shoe Care products, please see here.
Read full article
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Do CAT Australia shoes & apparel come with a warranty?
CAT Workwear stands behind all the products that we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Warranty period
Boots & shoes: 6 months
Apparel: 3 months
If your item(s) meet the below criteria, then we will offer a refund online or refund/exchange in-store.
Warranty conditions
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please see here for instructions on initiating an assessment.
Important to note: If the item(s) were purchased from a CAT stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our CAT Experts are unable to assist with any third party retailer claims.
Read full article
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Delivery Information
Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of CAT Workwear.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
Read full article
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Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of CAT.
From everyone at CAT, we wish you a very happy holiday and new year.
Read full article
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What is your returns & exchanges policy?
Please note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met:
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Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any CAT store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
RETURN BY POST
Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your prepaid return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer and shoeboxes must be posted back in a protective satchel. CAT does not offer online exchanges - Please post your item back to us for a refund and place a new order. Click HERE for more information on how to book your online return.
EXCHANGES
We do not offer direct online exchanges.
If you wish to exchange your items, this can only be done in-store.
If you wish to return online, please post your item back to us for a refund and place a new order.
REFUNDS
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Third-Party & International Purchases
Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by CAT Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.
Read full article
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Can I exchange my items?
If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.
Exchanging online
Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process.
Note: In-store purchases cannot be returned online, please pay us a visit!
Exchanging in-store
All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability.
Read full article
-
I believe my item is faulty?
We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.
I purchased the item online at catworkwear.com.au
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item at a CAT store or CAT outlet
Feel free to visit any of our CAT stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability.
- CAT STORES: CAT Eastland, CAT Werribee, CAT Fountain Gate
- CAT OUTLETS: CAT Brisbane DFO
I purchased the item from another retailer/stockist (not directly from CAT)
Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official CAT receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.
Read full article
1. Cleaning
We recommend brushing away any surface dirt with our Block & Brush kit on a regular basis. This will help to keep your boots looking their best! After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).
2. Drying
Open the shoes fully and remove the insoles and laces and let them dry at room temperature. (Never expose them to heat).
3. Conditioning
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
4. Shine
Our instant Shine Sponge is perfect for a quick clean and shines in between polishing. This sponge is suitable for travel and everyday use and will last for 50 to 100 pairs of shoes. This sponge should only be used on smooth leather and not for suede, nubuck or fabrics.
To view our full range of Shoe Care products, please see here.
Read full article
Warranty period
Boots & shoes: 6 months
Apparel: 3 months
If your item(s) meet the below criteria, then we will offer a refund online or refund/exchange in-store.
Warranty conditions
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please see here for instructions on initiating an assessment.
Important to note: If the item(s) were purchased from a CAT stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our CAT Experts are unable to assist with any third party retailer claims.
Read full articleOur delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of CAT Workwear.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of CAT.
From everyone at CAT, we wish you a very happy holiday and new year.
Read full articlePlease note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
Please note: We cannot accept your return if the shoebox is taped, damaged or has postal stickers attached
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any CAT store provided our policy conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
RETURN BY POST
Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your prepaid return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer and shoeboxes must be posted back in a protective satchel. CAT does not offer online exchanges - Please post your item back to us for a refund and place a new order. Click HERE for more information on how to book your online return.
EXCHANGES
We do not offer direct online exchanges.
If you wish to exchange your items, this can only be done in-store.
If you wish to return online, please post your item back to us for a refund and place a new order.
REFUNDS
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Third-Party & International Purchases
Purchases made online from overseas distributors, outlets or third-party websites such as eBay cannot be exchanged, replaced or returned by CAT Australia; we advise you to contact the place of purchase for any warranty claims. We do not accept incorrect sizing exchanges or change-of-mind returns for overseas purchases.
Read full articleIf you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our Returns Policy requirements.
Exchanging online
Orders returned online are issued with a full refund only. If you’re unable to visit us for an exchange, we recommend processing an online return, then placing a new order. Our online return instructions will guide you through the process.
Note: In-store purchases cannot be returned online, please pay us a visit!
Exchanging in-store
All online and in-store purchases can be exchanged in-store. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase.
What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability.
Read full article
We’re very sorry to hear your item may have a manufacturing fault! Depending on how you purchased your item, we advise the below.
I purchased the item online at catworkwear.com.au
Please submit your item for assessment via our Returns Portal here and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online.
I purchased the item at a CAT store or CAT outlet
Feel free to visit any of our CAT stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability.
- CAT STORES: CAT Eastland, CAT Werribee, CAT Fountain Gate
- CAT OUTLETS: CAT Brisbane DFO
I purchased the item from another retailer/stockist (not directly from CAT)
Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official CAT receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.
Read full article