FREQUENTLY ASKED QUESTIONS

• What are your Black Friday Terms and Conditions?

  Offer: Take a further 20% off selected styles. Offer is available from 12:01AM 25/11/20 and is available until 11:59PM 29/11/20. Offer is available online at https://www.catworkwear.com.au/ and in Australian stores.

  Start shopping here.

  Important to note:

  • Offer is valid for sale items only and applies to styles found under the sale categories online along with in-store equivalent.
  • Prices as marked. Offer is subject to availability and while stocks last. Due to the high volume of demand and if website difficulties are experienced CAT cannot guarantee the availability of stock.
  • Offer cannot be used in conjunction with other Offers, redeemed against prior purchases and is not available on lay-by. Offer is not available on the purchase of gift cards/eVouchers. Promotion may be extended or changed at CAT's discretion

  Please allow additional time for delivery during sale periods and public holidays as delivery times may vary.

   

   

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• What are your Holiday Season Delivery Timeframes?

  The lead up to the holiday season is one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.

  Please see below for our recommended delivery time frames.
  
  

  Order before 2 pm on: 

  Metro: 18th December

  Rural: 15th December 

   

  If you are unsure, find out more from Australia Post here.

  Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of CAT.
  
  

  From everyone at CAT, happy holidays and we wish you a very successful new year.

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• Extended Returns:

  Purchases made from 25th November 2020 to 31st December 2020 will have 60 days to return.

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• Is your store open?

  Update: Our Metro Melbourne store is open with new safety protocols in place to comply with all Government directives. Please see below for our COVID-safe measures.

  Please see below for our COVID-safe plan.

  Hygiene and social distancing measures

  To help make our store safer, we’ve introduced a COVID-safe plan to help us maintain an appropriate distance from each other while in our store. We will review and adapt these in-store measures as the environment evolves.

  Mandatory face coverings in-store
  As per Victorian Government guidelines, all Victorians must wear a fitted face mask when they leave home. Please note that face shields, bandanas, scarves or loose snoods will no longer be considered a sufficient face covering. We reserve the right to refuse entry to customers who refuse to comply.

  Introduce a limit to the number of customers in-store at any given time

  Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.

  Maintain 1.5 metres apart from each other where possible

  Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

  Use EFTPOS/Paywave/Tap n Go services available

  We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

  Use sanitisation station upon entering the store

  A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

  Regular cleaning routines throughout the entire store

  We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

  Remove and put on your own footwear

  Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

  Training for team members on social distancing and additional hygiene measures

  All of our team members will be required to complete a training course.
  
  Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

  We hope to see you in-store or online soon.

  CAT.
  

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• What is 1 Hour Click & Collect?

  Want it now? CAT Workwear offers 1 Hour Click & Collect.

  Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour. 

  Please wait until you’ve received this email before heading in-store to collect.

  Ts & Cs 

  1 Hour Click & Collect is only available where your purchase:

  • is finalised on a day on which your nominated CAT store is open for business;
  • is finalised one (1) hour before your nominated CAT store closes for that day 
  • is available for Click & Collect 
  • is not affected by an event outside the reasonable control of CAT (including any impediment caused by the fraud analytic pre-screening process)
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• What is your latest online returns policy?

  For purchases made from 25th November 2020 to 31st December 2020, we have extended our returns period to 60 days provided all other return conditions are met.

  We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
  

  3 simple conditions for a successful return:

  • Item(s) were purchased in the last 30 days and proof of purchase can be provided.
  • Item(s) must be unworn & undamaged with original tags attached.
  • Items are in their original packaging (shoebox) and in original condition.

  • Please note that returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *

    *We reserve the right to reject any returns that do not meet these requirements.

  Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit our Werribee store for an exchange.

  	CREDIT CARD	PAYPAL	AFTERPAY
  RETURN ONLINE	Refund Available. No exchanges.	Refund Available. No exchanges.	Refund Available. No exchanges.
  RETURN IN STORE	Exchange, store credit or refund available.*	No refund available. Exchange available for size only.*	Refund available. No exchanges*

  *Any item(s) that were not purchased from an authorised CAT store will need to be returned/exchanged at the original store of purchase. Please click here for more information.

  Please note that we cannot facilitate Paypal refunds in store. All online returns must be lodged through our Returns portal here. Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

  Cost of returns

  You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

  Refunds
  

  Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Our top tip is to keep a note of your Australia Post return tracking number, that way you can track your order and see when it reaches us.

  Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.

  Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

  Online conditions:

  • Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our team member to assist you.
  • Online purchases using PayPal can only be returned to the online store.
  • Online purchases using Afterpay can be returned online or instore.

  Faulty items

  Returns will be accepted on any faulty item(s) returned within a reasonable timeframe.

  If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.

  If this is the case, please contact our CAT Experts below with as many details as possible about the order. We'll request your order/receipt number and photographs of the tongues, tops, sides, soles and fault.

  *Please do not return any faulty items without contacting us first.

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