We aim to deliver your order within 2-5 business days almost anywhere in Australia. Please note that any orders placed after 2 pm AEST or on weekends will be dispatched the following business day.
The delivery times below are estimates, and can vary depending on your location.
| DELIVERY OPTION | DELIVERY TIME | ORDER OVER $99 | ORDER UNDER $99 |
| Australian Metropolitan Areas | 1-3 Business Days | FREE | $10 |
| Australian Rural Areas | 4-7 Business Days | FREE | $10 |
We send regular updates to keep you informed throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.
To track your order log into your account and select 'Track my Order' tab on the left-hand side.
Alternatively, you can enter your tracking number on the Australia Post website here to view updates on the delivery of your order.
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
Having difficulties? If you haven't received your order by the estimated delivery date, contact our Customer Experience team below and we'll help track it down.
DELIVERY TIMES
CAT Australia orders are delivered via StarTrack and they target next day delivery to capital cities. Delivery times to Metro areas may take 1 -3 business days and Regional areas 4 – 7 business days for orders placed before 11 am AEST.
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
We are unable to make any changes to your order and we only have a small time frame to be able to cancel your order. If you would like to do so, please contact our Customer Experience team below and we will do our best.
While we will make every attempt to accommodate your request if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.
READ FULL ARTICLEIf you have had an unsuccessful delivery, this could be for a number of reasons.
Usually it is because Australia Post didn't deem the area a safe spot to leave your order and have taken it to the post office.
When this happens we strongly advise that you contact Australia Post directly on - 13 76 78 and let them know your tracking number and the will instruct you from there.
We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
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CREDIT CARD PURCHASES |
PAYPAL PURCHASES |
AFTERPAY PURCHASES |
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RETURN ONLINE |
Refund Available |
Refund Available |
Refund Available |
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RETURN IN STORE |
Exchange, store credit or refund available. |
No refund available. Exchange available for size only. |
Refund available. No exchanges |
3 simple conditions for a successful return:
Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *
*We reserve the right to reject any returns that do not meet these requirements.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store.
You may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.
Refunds
Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Online conditions:
In-store conditions:
In-store purchases cannot be returned or refunded to the online store at this point in time. If you purchased online and picked up in-store using our Click and Collect service, then you are eligible for an exchange or full refund.
READ FULL ARTICLE
You can return any item to our online store or to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Please note that we are unable to facilitate PayPal returns in-store.
1. Ensure you meet our simple conditions for successful returns. You can check out our Returns Policy.
2. Log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form here.
3. Pop in your order number and the email address used for placing the order. Click 'Start Return'.
4. Complete the prompted steps to select the items for return and reason.
5. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
6. Items are in their original condition and original shoebox or packaging (please note: packaging must not be damaged or marked).
7. Pack your return in another carton or satchel to protect the original packaging.
8. Take your package to your closest post office for return.
What's next?
Please allow time for your return to reach our warehouse. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
Once processed, it can take anywhere between 2-5 business days for the payment to show up, depending on your financial institution.
